Shipping & Delivery.
Everything you need to know about order processing, shipping, delivery and tracking when shopping with VRAA.
From Our Door To Yours.
We aim to make the delivery experience simple and transparent. Orders are processed after successful confirmation and shipped through available delivery partners based on the destination and service availability.
Order Processing
Orders are processed after successful order confirmation.
Secure Packaging
Products are packed appropriately before being handed to the delivery partner.
Order Tracking
Tracking information may be shared when available from the delivery partner.
Doorstep Delivery
Orders are delivered to the address provided during checkout.
Delivery Timelines May Vary
Delivery time can vary depending on the delivery location, courier availability, weather, holidays, public events, operational conditions and other factors outside our direct control.
Order Processing
Orders are processed after successful order confirmation and payment verification, where applicable.
Processing time may vary depending on product availability, order volume, holidays and other operational factors.
Orders may take additional time to process during sales, promotional campaigns, festive periods or unusually high order volumes.
Shipping Method
Orders are shipped using available courier and logistics partners based on the delivery destination and service availability.
The shipping partner may vary from one order or destination to another. Once the shipment has been handed over to the delivery partner, the courier's operational terms may also apply.
Estimated Delivery Time
Estimated delivery time depends on the destination and courier service available for your order.
Any delivery estimate shown during checkout or in order communication should be treated as an estimated timeframe rather than a guaranteed delivery date.
| Location | Estimated Time | Notes |
|---|---|---|
| Local / Nearby Areas | Based on courier availability | Delivery may be quicker depending on location. |
| Other Indian Cities | Based on courier service | Transit time varies by destination. |
| Remote / Extended Areas | Additional time may apply | Serviceability and courier routes may affect delivery. |
Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process or communicated with the order details.
Shipping charges may depend on factors such as delivery location, order value, package size, weight and applicable shipping services.
Order Tracking
When tracking information is available, it may be shared with the customer through order communication or the applicable delivery service.
Tracking updates are provided by the courier and may not update immediately after pickup, during transit or at every stage of delivery.
Delivery Attempts
The courier may make one or more delivery attempts depending on its operational procedures.
Customers should ensure that someone is available to receive the shipment and that the provided contact number remains reachable during the delivery period.
Incorrect Address
Customers are responsible for providing complete and accurate delivery information during checkout.
This may include the recipient name, mobile number, house or flat number, building, street, locality, city, state and PIN code.
Please contact us as soon as possible if you notice an address error after placing your order. We cannot guarantee that an address can be changed after the order has been shipped.
Delivery Delays
Delivery may be delayed because of weather conditions, public holidays, courier disruptions, transportation issues, natural events, incorrect address information, serviceability limitations or other circumstances.
Where a delay is caused by circumstances outside our reasonable control, the estimated delivery date may change.
Damaged Package
If your package appears visibly damaged at the time of delivery, please document the condition of the package and product.
Photographs or videos may be requested by our support team to assess a shipping or product-related issue.
Keep the original packaging and shipping label until the matter has been reviewed by our team.
Need Help?
If you have a question about your shipment, delivery status or an issue with your order, please contact VRAA using the details below.
VRAA Enterprises
Email: info@vraa.in
Phone: +91 98208 62808
Alternate Phone: +91 95949 76833
Address: Mohan Heights, Titwala (E), Kalyan, Thane – 421605, Maharashtra, India
Website: www.vraa.in