Returns & Refunds.

Return Policy

VRAA generally does not accept returns for products after delivery.

Returns or other forms of resolution may be considered when a product arrives damaged, defective, incorrect, or when a genuine quality issue is reported within the applicable reporting period.

Issues That May Be Eligible

Please contact us as soon as possible if you receive a product with a genuine issue. Depending on the circumstances, we may review the following:

• Product received in a damaged condition.
• Product received with a manufacturing or product defect.
• Product different from the item ordered.
• Significant quality issue attributable to the product.
• Other issues specifically approved by the VRAA customer support team.

Non-Eligible Returns

The following situations generally do not qualify for a return or refund:

• Change of mind after placing the order.
• Product no longer required by the customer.
• Incorrect size selected by the customer, where applicable.
• Incorrect colour or product selected by the customer.
• Minor differences in colour or appearance that may occur due to screen settings or product photography.
• Damage caused after delivery through misuse, improper handling or normal wear and tear.
• Products altered, washed, used or damaged after delivery, where the issue is not attributable to VRAA.

Damaged Products

If your order arrives visibly damaged, please document the condition of the package and product as soon as possible.

Photographs or videos may be requested to help our team verify the condition of the shipment and determine the appropriate resolution.

Incorrect Product

If you receive a product that does not match the product ordered, contact us before using or altering the product.

Please provide your order details and clear photographs of the product received. Our team will review the issue and advise you on the next steps.

Product Quality Issues

If you believe that the product has a genuine quality issue, contact our support team with your order number and relevant photographs or videos.

Quality-related requests are reviewed individually. A resolution may depend on the nature of the issue, product condition and information provided by the customer.

How To Request Assistance

If you believe your order qualifies for assistance, please contact VRAA customer support with the following information:

Refunds & Refund Processing

Refunds are not automatically available for every return request. Where a refund is approved by VRAA, the applicable amount and refund method will be communicated to the customer.

Once approved, the refund may be processed through the applicable payment method or payment service provider.

Replacement Requests

Where appropriate and subject to product availability, VRAA may offer a replacement for an approved damaged, defective or incorrect product issue.

Replacement is subject to verification and approval by our team. Availability of the same product or an alternative resolution may depend on stock.

Return Shipping

If VRAA approves a return or replacement, our team will provide instructions regarding the next steps.

Customers should not send products back to the business address without receiving instructions from VRAA, as unauthorized shipments may not be accepted or processed.

Need Help?

If you have a question about a return, refund, replacement or product issue, contact our team before sending anything back.