Frequently Asked Questions.

Please refer to the size information provided on the relevant product page before placing your order. If you need help, contact our team before purchasing.

Product availability can change. If a product is shown as unavailable, it may not be possible to place an order until stock is replenished.

Product images are intended to represent the actual item. However, colours may appear slightly different depending on lighting, photography and individual screen settings.

After successful order completion, you may receive an order confirmation through the contact information provided during checkout.

Order cancellation may depend on the order status and whether the order has already entered processing or shipping. Contact VRAA support as soon as possible if you need assistance.

Available payment methods are displayed during checkout. The available options may change depending on payment gateway availability and other transaction conditions.

Please contact us with your payment reference or transaction details. Our team can check the order status and guide you on the next steps.

Delivery time depends on your location, product availability, order processing and courier service. Any estimate provided at checkout should be treated as an estimated timeframe.

Where tracking information is available, it may be shared through your order communication or the applicable courier service.

The delivery partner may make another delivery attempt or follow its standard process. Please ensure that your contact number is reachable during the expected delivery period.

Contact us as soon as possible. We can try to assist with an address correction before shipment, but changes cannot be guaranteed after dispatch.

VRAA generally does not accept returns after delivery. However, genuine issues such as damaged, defective or incorrect products may be reviewed under our Returns & Refunds Policy.

Contact us as soon as possible with your order details and clear photographs or videos showing the issue. Keep the original packaging and shipping label until the matter is reviewed.

Please contact our team before using or altering the product. Share your order details and photographs of the item received so we can review the issue.

If a refund is approved, the applicable refund amount and process will be communicated to you. The time taken for the amount to appear may depend on the payment gateway or bank.

You can email us at info@vraa.in or call us at +91 98208 62808. You can also use the Contact Us page on our website.

VRAA Enterprises is located at Mohan Heights, Titwala (E), Kalyan, Thane – 421605, Maharashtra, India.

Yes. If you need clarification about a product, size, availability or another shopping-related question, you can contact our team before placing your order.